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Frequently Asked Questions

We’re there for the entire journey, not just the pickup and drop off. If you have questions, we’re ready with answers!

  • Are the tours family-friendly?

    All our trips are family friendly and welcomed to ALL ages. From our Disney/ Universal Summer tour, to our Wine Country, and Dallas Cowboys we accommodate our trips to be family oriented.

  • Can I book online?

    Yes, you may visit our Tours page and select the package that pertains to you and your party.

  • Are the tours safe?

    All our trips are safe, with our drivers and cleaning maintenance crew cleaning and disinfecting our buses after each trip. We also have a tour guide with each group to assist you with any questions or concerns that arise.

  • How do the Hotel reservations work on the tours?

    Hotels are based on Double occupancy (Two people per room) if customer is traveling Single the surcharge is $50 extra for a Single King Room per night except for Disney Tours. Hotel may subject to change depending on Room Availability. RGV TOURS reserves the right to make changes without informing customer. Breakfast is included at hotel, any damages caused in customers room will be billed for loss and property damage by RGV Tours.

  • Can I pay in installments?

    We offer two payment plans for our customers. Our first payment plan is called our Easy Pay, you may put $20 down for your party and pay weekly or biweekly with a card on file that will be auto drafted on the date you select. Our second payment option is the $100 down per person with the trip paid in full two weeks before the departure date.

  • What is the refund and cancellation policy?

    ALL cancellations are NON REFUNDABLE! In the event that the customer needs to cancel a scheduled tour for any reason, customer may transfer reservation to another person with at least 48 hours notice to update rooming list.

  • What kind of transportation do the tours use:

    We use our Charter buses for all our tours from Cowboys to East Coast, Summer Disney/ Universal, and our Wine Tours.

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